Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at 812andco@gmail.com.
If your return is accepted, we’ll send you instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.

Please note that shipping costs for returns are the responsibility of the customer, unless the item is faulty or incorrect.

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Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
In accordance with the Australian Consumer Law, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

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Exceptions / non-returnable items

Certain types of items cannot be returned, such as perishable goods, custom products, and personal care items.
We do not accept returns for hazardous materials, flammable liquids, or gases.
Please get in touch if you have questions about your specific item.
Sale items and gift cards are non-refundable.

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Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

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Refunds

We’ll notify you once we’ve received and inspected your return and let you know if the refund was approved.
If approved, you’ll be automatically refunded on your original payment method within 10 business days.
If more than 15 business days have passed since approval, please contact us at 812andco@gmail.com.