Terms of service

1. Overview

Welcome to 812 & Co. (“we”, “us”, “our”). We operate this website and online store to provide Japanese handcrafted goods and modern lifestyle items (“Services”). Our store is powered by Shopify.

By accessing or using the Services, you agree to these Terms of Service (“Terms”), as well as our Privacy Policy and Refund Policy. If you do not agree, please discontinue using the Services.

2. Eligibility & Account Information

You must be the age of majority in your state or territory to use the Services. You agree to provide accurate, up-to-date information when placing orders and maintaining your account.
You are responsible for safeguarding your login details and all activity under your account.

3. Products & Descriptions

We make every effort to display accurate colours, details, and descriptions. However, variations may occur due to device settings.

Products, pricing, and availability may change without notice. We may limit quantities or discontinue items at any time.

4. Orders

Placing an order is an offer to purchase. We may accept or decline any order at our discretion.
Your order is confirmed once you receive an email confirmation.

You are responsible for checking your order details prior to checkout.
All purchases are subject to our Refund Policy.

5. Pricing, Taxes & Billing

All prices are listed in AUD unless otherwise specified.
Shipping fees, taxes, customs duties (where applicable) and other charges will be calculated at checkout.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

6. Shipping & Delivery

Delivery timeframes are estimates only. We are not responsible for delays caused by postal services, customs, or events outside our control.

Once an order is transferred to the carrier, the risk of loss passes to you.
See our Shipping Policy for details.

7. Australian Consumer Law (ACL)

Nothing in these Terms excludes or limits your rights under the Australian Consumer Law.
You are entitled to a replacement or refund for major failures and compensation for reasonably foreseeable loss.
Goods that fail to meet acceptable quality may be repaired, replaced, or refunded.

8. Intellectual Property

All designs, images, text, branding, and content on the Services are owned by 812 & Co. or its licensors.

You may not copy, distribute, reproduce, or create derivative works without written permission.

9. Third-Party Services & Links

We are not responsible for third-party websites or tools you access through our site.
Use of third-party services is at your own risk.

10. Shopify Relationship

812 & Co. is hosted by Shopify, but all purchases are made solely between you and 812 & Co.
Shopify is not responsible for product quality, refunds, or transaction issues.

11. Feedback & Reviews

By submitting Feedback (reviews, comments, suggestions), you grant us a royalty-free, worldwide licence to use it for business and promotional purposes.

You agree not to submit unlawful, harmful, or infringing content.

12. Prohibited Conduct

You agree not to misuse the Services, including by:

  • violating laws

  • uploading malicious code

  • impersonation or fraud

  • scraping or copying content

  • interfering with security systems

We may terminate your access for violations.

13. Limitation of Liability

To the fullest extent permitted by law, 812 & Co. is not liable for indirect, incidental, punitive, or consequential damages arising from your use of the Services.

This does not limit rights under the ACL.

14. Indemnification

You agree to indemnify 812 & Co. from claims arising out of your misuse of the Services or breach of these Terms.

15. Errors & Inaccuracies

We may correct errors or update information at any time, including after an order is placed.

16. Termination

We may suspend or terminate your access at any time. Sections relating to intellectual property, liability, and governing law survive termination.

17. Governing Law

These Terms are governed by the laws of Victoria, Australia.
Any disputes will be resolved in the courts of Victoria.

18. Changes to Terms

The latest version of these Terms will always be posted here.
Your continued use of the Services constitutes acceptance of changes.

19. Contact Information

If you have any questions about these Terms, please contact us:

812 & Co.
📧 812andco@gmail.com
📍 Melbourne, Victoria, Australia
(Return address will be provided upon request.)
ABN: [To be added after registration]